What are some elements that can be defined within a support team’s service level agreement?

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What are some elements that can be defined within a support team’s service level agreement?

Metrics like number of tickets closed

Average response time for tickets

Time to first response

Areas of service

Availability of service

All of the above

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Quali sono alcuni elementi che possono essere definite all’interno di contratto di servizio di un team di supporto?
ما هي بعض العناصر التي يمكن تعريفها في اتفاقية مستوى خدمة فريق الدعم ل؟
Quels sont les éléments qui peuvent être définis dans l’accord de niveau de service d’une équipe de soutien?
サポートチームのサービスレベル契約内で定義することができますいくつかの要素は何ですか？
¿Cuáles son algunos de los elementos que se pueden definir en el acuerdo de nivel de servicio de un equipo de apoyo?
Was sind einige Elemente, die in einem Support-Team des Service Level Agreements definiert werden kann?
Каковы некоторые элементы, которые могут быть определены в рамках соглашения об уровне обслуживания службы поддержки команды?
什么是可以在支持团队的服务水平协议中定义的一些元素？
Quais são alguns dos elementos que podem ser definidas dentro acordo de nível de serviço de uma equipe de apoio?

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