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Answer of True Or False? You Should Write New Knowledge Base Articles Every Day.
Answer of A Help Desk Does All Of The Following EXCEPT:
Answer of Which Of The Following Is NOT A Step When Establishing Listening Posts?
Answer of All Of The Following Are Reasons To Collect Feedback EXCEPT:
Answer of You Should Use Custom Feedback Surveys When You Want To Understand ________.
Answer of Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.
Answer of You Should Include All Of The Following Stages In Your Customer Journey Map EXCEPT:
Answer of True Or False? It’s A Good Idea To Write Your Knowledge Base Titles As Questions.
Answer of You Should Use A Call-Out In A Knowledge Base Article To:
Answer of Which Of The Following Is A Benefit Of Live Chat?
Answer of An Example Of An Intended Value Milestone Is When The Customer Expected To Get Her Fridge fixed, ________.
Answer of True Or False? Even If You Have Different Products Or Services, You Should Try And Keep Them On The Same Customer Journey Map If The Customer Journey Is Similar.
Answer of True Or False? You Should Only Ask A Customer To Become An Advocate Over The Phone.
Answer of Which Report(S) Do Yo Use To Decide Which Knowledge Base Articles To Write?
Answer of With Ticket ______, You Are Able To filter Down Your Tickets
Answer of True Or False? When Setting Up Your Conversations Email Inbox, You Should Connect Your Personal Email.
Answer of Fill In The Blank: When Responding To A Customer, You Should Use An Email Template To______.
Answer of Which Of The Following Is An Example Of When You Should Use A Restricted Knowledge Base?
Answer of Which Of The Following Is NOT A Best Practice When Creating Knowledge Base Articles?